Miami Switch Maintenance Notice
We will be performing scheduled switch maintenance and upgrades during the following time:
Start Time: 12/09/2025 9:00 AM (EST) America/New_York
End Time: 12/09/2025 3:00 PM (EST) America/New_York
During this window, you may experience brief periods of packet loss or momentary interruptions, but no long periods of downtime are expected. This maintenance is necessary to ensure improved performance and continued reliability of our network infrastructure.
Thank you
Dear Miami Customers,
Teracast is going to be performing critical maintenance & upgrades during the following period of time:
11/23/2025 08:01AM (CST) to 11/25/2025 23:59PM (CST)
We will be re-configuring equipment, setting up a new server cabinets, and performing critical upgrades.
During this time you may experience long periods of intermittent downtime. We apologies in advance for any of the downtime, however this is to ensure a future-proof plan for our Miami location and ensure no more unexpected outages.
Thank you in advance,
Teracast Infrastructure Team
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Update: 11/23/2025 (20:25 Eastern Time)
Servers have been Migrated to our new upgraded cabinets, Equipment is configured, Routing upgrades have been performed.
Some servers have their Networking already up. Other specific customers who have special requirements will have their network pending.
We expect ALL customer servers to be up tomorrow 11/24/2025 at around noon.
Tommorow, (11/24/2025) will also see some network blips as we reconfigure some more settings and resume maintenance.
Thank you for your patience,
Teracast Infrastructure Team
The following times we will schedule and our upstreams will perform urgent maintenance:
Start time: 11/16/25 at 00:01 - America/New_York (05:01 UTC)
End time: 11/16/25 at 06:00 - America/New_York (11:00 UTC)
Your service may go down temporarily. We will attempt to ensure there is no long lasting outage during maintenance.
Our upstream provider, CDN77 / Datapacket, has deactivated all BGP sessions to our network.
We are currently experiencing a service outage related to our upstream provider NeoProtect, which is affecting all services. Our datacenter operations team is actively working to resolve the issue by transitioning to an alternative upstream provider. Further updates will be provided as they become available.
NeoProtect Maintenance in Miami.
This will be effecting all clients in Miami.
We will perform additional maintenance in order to remain online during NeoProtect's maintenance. This will cause a blip in network connectivity.
https://neoprotect.statuspage.io/incidents/dl5s7f84qpk4
Affecting Other - Network
Please be advised that GTT Networks has scheduled maintenance for the USA, PoP-NYC2 (New York) on 2025-04-09, from 04:00:00 GMT to 10:00:00 GMT. During this maintenance window, services may experience a service interruption, with an expected duration of up to 30 minutes. This is considered a service-interrupting event.
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In the event that any issues arise, a backup maintenance window has been set for 2025-04-10, from 04:00:00 GMT to 10:00:00 GMT, to address any unforeseen complications.
Affecting Other - Power Systems - Miami
Our datacenter is going under renovations, and is upgrading there UPS Systems.Â
They have rescheduled a old upgrade notice due for February 20, 2025, at 11:00 PM ESTÂ
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Rescheduled for 02/20/2025
We are reaching out to provide an important update regarding the planned maintenance window for migrating your load to our newly installed Eaton 9395P (N+1) UPS infrastructure. This transition has been rescheduled and is now set to take place on February 20, 2025, at 11:00 PM.
As previously communicated, a critical firmware upgrade to the new UPS system was required to ensure maximum resiliency and performance for your operations. This upgrade has now been successfully completed, allowing us to proceed with the migration as planned.
The Eaton 9395P UPS will provide enhanced redundancy and robust power protection, reinforcing our commitment to delivering a seamless and highly reliable data center experience. Our team will be closely monitoring the transition to ensure minimal disruption and optimal performance.
We appreciate your patience and cooperation as we complete this essential infrastructure enhancement.
Thank you for your continued trust in our services.
Kind regards,
Postponed - 10/15/2024
Our datacenter provider will be upgrading there UPS Power systems which will impact all of our Miami systems. This impact will occur October 29th at 12:00 AM EST. Please see the attached thread for more information and open a ticket if any questions.
We are writing to inform you of a planned maintenance window that will involve a service-impacting operation. As part of our ongoing commitment to ensuring the highest levels of performance and reliability within our data center, we will be migrating your load from our legacy UPS system to our newly installed Eaton 9395P (N+1) UPS infrastructure.
This upgrade is designed to enhance system resiliency and redundancy, ultimately providing more robust power protection for your critical operations. Unfortunately, there is no alternative method to perform this transition without a brief service interruption. Therefore, the cutover has been scheduled for October 29th at 12:00 AM. The process will be seamless, power interruption is expected to be minimal, with an estimated duration of no more than five minutes.
Thank you for your understanding and continued trust in our services as we take this important step to further modernize our data center infrastructure.
Kind regards
We are currently investigating a major outage on one of our core routers handling our network in Miami. A technician has been called from the Datacenter to investigate and potentially replace the switches at fault.
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Update: 2/10/2025 10:00 Eastern Time
We've identified majority of the issue, we have sent a technician to look into it further and apply fixes.
Update: 2/10/2025 10:03 Eastern Time
Technician is on site, we our working on the issue currently.
Update: 2/10/2024 10:45 Eastern Time
The outage has been resolved. We will upgrading a few core switches in the future, stay tuned for maintenance when we do so.
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